Purchase
How do I know my phone is compatible?
In your phone’s settings, search for “eSIM” or “dual SIM”. Most models from the last few years support it; check before you buy.
How do I pay?
By card, through Stripe. The price you see before confirming is already in your currency and is the final price, no hidden fees.
Can I buy for several countries on the same trip?
Yes, you can buy the plan for each country you visit separately, from the app.
What happens if I run out of data?
You can buy another plan at any time from the app, for the same country or for your next destination.
Installation
When can I install the eSIM?
As soon as you confirm your purchase. You’ll get a QR code and a manual code by email; you don’t need to wait until you’re at your destination.
How do I install it?
By scanning the QR code from another device, or entering the manual activation code in your phone’s settings. If your phone supports it, you can also install it with one tap from the confirmation email.
Do I need wifi to install it?
Yes, installing it needs an internet connection (wifi or data). That’s why we recommend installing it before you leave, on your home wifi.
Use
Am I going to lose my phone number?
No. Your physical SIM stays in your phone for calls and texts; FairWave’s eSIM is used for data only. Our dual-SIM assistant helps you set up both correctly.
Do I have to turn off roaming on my regular SIM?
Yes, to avoid data roaming charges from your regular carrier. The dual-SIM assistant walks you through it step by step.
Something isn’t working, what do I do?
Message us from the app’s support section.
FairCredit
What is FairCredit?
It’s the value of the data you buy and don’t end up using, given back as credit for your next purchase. It isn’t GB that get saved up: it’s money in your favour at FairWave.
How much do I get back?
Up to 70% of the value of the part you haven’t used. On most plans it’s the full 70%; on large plans that end up barely used, the amount is adjusted so the order doesn’t end up at a loss. You’ll see the exact amount in your account once the trip ends.
When do I get it?
When your plan’s validity ends. We wait 24 hours before calculating it, because usage reported by the network can take a few hours to show up, so the calculation is based on the final figure. We’ll email you as soon as it’s ready.
Does it expire?
Yes, you have 12 months to use it from when it’s generated. The date always appears next to your balance, and we’ll email you before it expires.
How do I use it?
It’s applied only when you buy your next plan: at checkout you’ll see your balance and can decide whether to use it on that purchase or keep it. If it covers the full price, you pay nothing. It can’t be converted to cash or transferred to someone else.