How can we help?

Question about your eSIM, your order, FairCredit or a refund? Email us and we’ll look into it.

Our automated assistant is available 24/7 in the chat on any page, and it can hand you to a person when a decision is needed.

Help us resolve it faster

Include these in your email so we can look into it faster:

• Your order ID — it starts with B, and it’s in your confirmation email

• The country or plan the order was for

• Your phone model

• A short description of what happened

• A screenshot of the error, if you saw one

Never send us your card details or your password by email. We will never ask you for either.

Tell us whether the eSIM shows as installed and activated in your phone’s settings, and what your mobile data settings show for it.

If the eSIM did not work, we’ll review what happened and explain the available solution.

Unused data can come back to your account as FairCredit — see how it works on the FairCredit page.

Email us at: